Please use one of the following options for placing an order:

1. Use the ON-LINE ORDER FORM and fill in all fields, including item numbers and quantities.  This form is not secure at this time, so we recommend that if you are not on open terms, do not include any credit card information.  We will contact you to get the necessary information or print this credit card form (pdf - 61 kb) and fax to us.  Don't forget, we can always just ship C.O.D. (adds about 7 dollars to shipping charges).

 



2. FAX US YOUR ORDER.  List the items you would like and the appropriate imprint information.  Here's an order form you can print out (pdf - 72 kb), which will ensure you include all the necessary information.

 



3. E-MAIL US.  Just be sure to let us know all item numbers and appropriate imprint instructions. You can include Word documents or artwork files as explained under the Imprint Information page.

 



4. CALL US at (847)470-0855.  Sorry, we can't accept engraving instructions over the phone, so you'll still have to e-mail or fax those over to us.

 



5. DELIVERY, depending on merchandise, is a week to 10 days after receipt of your order AND approval of all pricing (if requested on order form). Rush orders are welcome, however, up-charges may apply.  Click here for rush rates. (pdf - 111 kb) Every attempt is made to have your order completed "when you need it", but production times may vary throughout the year. A ship date will be provided on your order acknowledgment, so please advise us right away if there is a problem with that date. Rush orders may incur expedited shipping charges, as well.

 



6. SHIPPING.   Merchandise is shipped via United Parcel Service (UPS). "Ground" delivery service will be used, unless otherwise specified. Please specify if you need Air Service ("2nd Day Air" or "Next Day Air"). We can also use Federal Express, U.S. Mail, or Messenger Service (Chicagoland deliveries). We can not ship to P.O. boxes!

 



7. DISCOUNTS/PRICING.   For merchandise where no "Quantity Pricing" is listed, we offer a 10% discount on orders that total $500.00 or more (merchandise only), and a 20% discount for orders of $1000 or more. Please contact us regarding any special "Quantity Orders" or to request quotes on any custom work.  All pricing is subject to change.
   
   

8. CANCELLATIONS.  No cancellations without approval.  Cancellations must be submitted in writing.  You will be charged  $25.00, plus all costs incurred before cancellation request is received at the factory.  No cancellations on orders in production.

 



9. APPLICATION FOR OPEN TERMS: Click here (pdf - 14 kb)

Representatives are available between 8:30 a.m. and 5:00 p.m. (CST) if you need assistance in pricing your order.  Please do not hesitate to call or e-mail us with any questions.  Thank you!

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